Refund policy

Baby Tarth Returns, Exchanges, Refunds & Repairs

7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with all original tags attached, and in its original packaging. You will also need to provide a receipt or other proof of purchase.

For items supplied with a protective seal, please inspect the item carefully before removing the seal. Once the protective seal has been removed, the item is no longer eligible for return or exchange.

To request a return, please contact us at babytarthofficial@gmail.com.

For Customer in the United States

If your return is accepted, we will provide a return shipping label and instructions explaining how and where to send your package. Items returned without first receiving authorization from Baby Tarth will not be accepted.

For Customer Overseas

You will be responsible for cost of return label. The customer needs to buy the label themselves to ship the product back to us.  

For any questions regarding a return, please contact babytarthofficial@gmail.com.

Damages and Order Issues

Please inspect your order as soon as it arrives. Contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Custom-made, special-order, and personalized products are final sale and cannot be returned, exchanged, or refunded. Adjustments to custom products may be possible and will be considered on a case-by-case basis.

We are unable to accept returns or exchanges on:

• Items with a removed protective seal
• Custom-made or personalized items
• Sale or final-sale items
• Gift cards

Please contact babytarthofficial@gmail.com with any questions about the eligibility of a specific item.

Exchanges

Exchange requests must be made within 7 days of receiving your order.

Items must be returned in their original condition, unworn or unused, with all original tags and packaging. Once the returned item has been received, inspected, and approved, we will ship the replacement item.

The customer is responsible for shipping costs associated with an exchange.

Repairs

Repair requests are assessed on a case-by-case basis. We aim to support our customers to the best of our ability and can typically complete most necessary repairs at limited or no repair cost.

For repairs that require shipping, the customer is responsible for shipping the item to Baby Tarth using their own shipping label. Baby Tarth will cover the cost of returning the repaired item to the customer.

Please contact babytarthofficial@gmail.com before sending an item for repair.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, orders delivered within the European Union may be cancelled or returned within 14 days of delivery, for any reason and without justification.

The item must be returned in the same condition in which it was received: unworn or unused, with all original tags attached, and in its original packaging. A receipt or other proof of purchase is also required. Custom-made and personalized items remain subject to the applicable exceptions.

Refunds

We will notify you after we have received and inspected your return and will confirm whether the refund has been approved.

Approved refunds will be issued automatically to the original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 7 business days have passed since your refund was approved, please contact us at babytarthofficial@gmail.com